Medical Equipment
Keep your dental equipment manufacturing running with clear repair records, compliant documentation, and connected inventory systems.
Challenges We Solve
Medical, dental, and imaging equipment providers struggle to manage complex, long product lifecycles, strict regulatory and traceability requirements, service and warranty complexity, custom configurations, supply chain dependencies, disconnected systems, and escalating administrative burden as they grow.
Epiphany delivers unified lifecycle, service, inventory, and compliance management inside NetSuite—automating traceability, standardizing service and warranty workflows, controlling configurations and revisions, improving supply chain visibility, and giving teams real-time operational insight without adding administrative overhead.
🔄 Complex Product & Asset Lifecycles
Challenge: Devices, sensors, instruments, specialized components, and custom builds have long lifecycles from manufacturing → installation → warranty → servicing → end-of-life. Tracking each unit manually becomes unmanageable.
Epiphany’s Solution: Unified lifecycle management—full product history, serial tracking, usage, warranty, repairs, replacements, upgrades, and end-of-life in one platform with real audit visibility.
📋 Regulatory Traceability & Compliance Pressure
Challenge: Medical and dental devices require strict documentation, lot/batch traceability, service history, component tracking, and audit-ready records—spread across multiple systems today.
Epiphany’s Solution: Automated traceability, digital service records, inspection history, batch/lot tracking, and compliance-ready documentation built directly into your workflows.
🛠️ Service, Maintenance, & Warranty Complexity
Challenge: Warranty validation, service scheduling, part replacement, RMA, calibration, loaners, and returns create enormous admin load—especially across hospitals, clinics, and global clients.
Epiphany’s Solution: Predictable service workflows: automated RMA, warranty entitlement, maintenance history, repair tracking, and customer-ready reporting that scales support without extra headcount.
⚙️ Custom Builds & Configuration Visibility
Challenge: Sensors, imaging modules, and specialized devices require configuration control, documentation, revision history, and “who received what version” visibility.
Epiphany’s Solution: Configuration management tied to serial numbers, customers, service records, design revisions, and BOM history—so every custom unit is fully traceable forever.
🚛 Supply Chain Complexity & Component Dependencies
Challenge: Imaging and medical devices rely on multi-tier suppliers, custom optics, foreign components, and long-lead materials. Disruption risk, overstock, and shortages are constant.
Epiphany’s Solution: Integrated procurement + inventory visibility + demand forecasting to reduce component surprises, manage sourcing risk, and keep production & service moving.
🗂️ Disconnected Systems Across Operations
Challenge: Manufacturing uses one system, sales another, service a third, and compliance lives in spreadsheets. Result: no unified visibility and high administrative overhead.
Epiphany’s Solution: Centralized MRO operations inside NetSuite—manufacturing, service, billing, and support in one unified operations stack with real-time visibility across every device and client.
📈 Growth Creates Administrative Overload
Challenge: Adding product lines, custom sensors, new markets, and more service contracts increases complexity and team workload exponentially.
Epiphany’s Solution: Standardized workflows, automated processes, digital documentation, and scalable modules so growth doesn’t depend on admin staffing or manual tracking.
Products for Medical Equipment
Why Epiphany for Medical Equipment
Intelligent lifecycle control for regulated medical & imaging equipment:
- 🦷 Full lifecycle tracking from build to retirement
- 🧪 Automated service, warranty & RMA workflows
- 🔬 Traceability across batches & components
- 🩺 Regulatory-ready documentation
- 🔧 Predictable maintenance with zero guesswork
- 🔍 Configuration & revision control for custom devices
- 📊 Real-time visibility across manufacturing, service & support
- 🚀 Scale products, service, and compliance without admin chaos
Facing Similar Medical Equipment Challenges?
Medical manufacturing can’t afford downtime. Our experts show you how Epiphany maintains compliance while keeping operations running smoothly.
See how others have benefited
Don’t just take our word for it. Hear from maintenance leaders who’ve transformed their operations with Epiphany’s integrated MRO platform.
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Epiphany Inc.
Smartest MRO solutions, designed to keep your operations running smoothly.
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Contact Us
+1 713.589.4725 sales@epiphanyinc.net
Head Office Address
12320 Barker Cypress, Suite 600 – #196 Cypress, TX 77429
Days Open
Monday - Friday 08 AM - 05 PM Central Time