Critical power and UPS service providers face aging infrastructure, unpredictable supply chains, skilled labor shortages, multi-vendor complexity, and intense compliance and uptime demands—all while being expected to scale efficiently and deliver fast, reliable service.
Epiphany delivers intelligent, NetSuite-integrated MRO solutions that streamline service workflows, optimize inventory and workforce performance, simplify compliance, and extend equipment lifecycles—enabling service teams to reduce downtime, control costs, and scale with confidence.
Challenge: Legacy UPS systems and critical power equipment are prone to failure and often require hard-to-source parts or refurbishment to stay operational.
Epiphany’s solution: Epiphany supports refurbishment, remanufacturing, and lifecycle tracking workflows that extend equipment life and reduce unplanned failures.
Challenge: Sourcing batteries, capacitors, and OEM or compatible parts is slow and unpredictable, increasing downtime risk.
Epiphany’s solution: Intelligent asset and inventory management provides real-time visibility into parts availability and enables proactive procurement before shortages occur.
Challenge: Technicians with UPS and critical power expertise are scarce, limiting service capacity and operational efficiency.
Epiphany’s solution: Standardized workflows, guided repair processes, and embedded knowledge sharing help technicians work faster and more consistently without expanding headcount.
Challenge: Many organizations underinvest in preventive maintenance, leading to emergency service calls, outages, and higher costs.
Epiphany’s solution: Automated maintenance scheduling, inspections, and reporting promote preventive service and help providers demonstrate value to customers before failures happen.
Challenge: Supporting and integrating equipment from multiple manufacturers increases diagnostic time and service complexity.
Epiphany’s solution: Unified, multi-vendor service workflows guide technicians through consistent procedures regardless of equipment brand or configuration.
Challenge: Data centers, hospitals, and telecoms must meet strict regulatory requirements while maintaining near-constant uptime.
Epiphany’s solution: Automated logging, audit-ready documentation, and standardized reporting simplify compliance while supporting high-availability service models.
Challenge: Specialized providers (e.g., APC-focused service firms) struggle to scale centralized refurbishment without increasing turnaround time.
Epiphany’s solution: Streamlined repair and refurbishment workflows optimize centralized operations while maintaining fast, predictable turnaround.
Challenge: Large service organizations must manage multi-vendor assets across many locations while competing with OEM service bundles.
Epiphany’s solution:
1. Centralized asset visibility, standardized processes, and workforce optimization enable consistent, high-quality service at scale.
2. Supports refurbishment and remanufacturing workflows.
3. Extends equipment lifecycle while reducing waste and procurement costs.
Turn Critical Power Challenges into Operational Strength
Epiphany delivers intelligent, NetSuite-integrated MRO solutions that streamline service workflows, optimize inventory and workforce performance, simplify compliance, and extend equipment lifecycles—enabling service teams to reduce downtime, control costs, and scale with confidence.
Don’t just take our word for it. Hear from maintenance leaders who’ve transformed their operations with Epiphany’s integrated MRO platform.
Epiphany helped us keep track of our batteries and power systems without any headaches. Everything is organized and easy for the team to manage.
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Smartest MRO solutions, designed to keep your operations running smoothly.
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