Manufacturing HaaS
Precision manufacturing meets intelligent service—so every repair becomes predictable, traceable, and repeatable.
Challenges we Solve
Manufacturers and service companies face fragmented RMA and depot repair processes, long product lifecycles with zero-failure expectations, complex serialized inventory, supply chain delays, engineering-to-operations disconnects, heavy regulatory documentation requirements, and limited access to highly skilled technical resources.
Epiphany unifies RMA, depot repair, inventory, lifecycle, and compliance management inside NetSuite—delivering structured workflows, full serialized traceability, predictive spare planning, seamless engineering data integration, audit-ready documentation, and guided repairs that make every service event predictable, repeatable, and scalable.
🛠️ Complex RMAs, Depot Repair, & Failure Analysis
Challenge: Returned units, failures, diagnostic history, and repair work are scattered across spreadsheets and emails—making turnaround slow and engineering feedback inconsistent.
Epiphany’s solution: Structured RMA + Depot Repair workflows, technician checklists, captured failure codes, repair history, audit-ready outputs, and automatic feedback loops to engineering.
🕰️ Long Product Lifecycles & Zero-Failure Expectations
Challenge: Sensors, components, and critical assemblies stay in the field for 10–20+ years—making lifecycle history, warranty, and configuration control extremely difficult.
Epiphany’s solution: Full installed-base tracking: serial numbers, configurations, revisions, warranty status, customer location, maintenance history—all inside NetSuite.
🎛️ Serialized & Configurable Inventory
Challenge: Thousands of variations (revisions, coatings, certifications) across serialized parts make inventory, repairs, and warranty traceability nearly impossible to track manually.
Epiphany’s solution: Rotable/serialized inventory management, real-time location tracking, revision history, and traceability across every assembly and subcomponent.
🚚 Supply Chain Delays & Long Lead Times
Challenge: High-value components (semiconductors, optics, radiation-hard materials) have long lead times and limited suppliers—creating critical downtime risk.
Epiphany’s solution: Predictive demand planning tied directly to installed base + service consumption so you can forecast spare needs and avoid line-down risk.
🔗 Engineering ↔ Operations Disconnect
Challenge: BOMs, drawings, and ECOs live in engineering systems—while operations re-keys data manually, introducing errors and inconsistent service procedures.
Epiphany’s Solution: PDF Eater + BOM intelligence pushes clean, structured BOM data into NetSuite so service teams always see the right instructions, components, and revision.
📑 Regulatory & Documentation Burden
Challenge: Medical, defense, aerospace, and critical imaging require strict documentation—often stored across email, PDFs, SharePoint, and disconnected systems.
Epiphany’s Solution: Centralized, standardized, audit-ready service records with full traceability and instant exportable documentation.
👩💻 Limited High-Skill Technical Resources
Challenge: Finding imaging, semiconductor, or medical device technicians is extremely difficult—senior engineers get stuck doing support work.
Epiphany’s Solution: Guided repair recipes, structured inspection steps, and standardized checklists democratize expertise and drastically shorten technician ramp-up time.
Products for Manufacturing HaaS
Why Epiphany for Manufacturing HaaS
Precision manufacturing meets intelligent service—so every repair becomes predictable, traceable, and repeatable.
- 🔧 Streamline depot repair, RMA, and warranty
- 🔍 Improve traceability on every serialized part
- ⚙️ Eliminate engineering → operations rework
- 📦 Predict critical spares before shortages
- 📊 Deliver audit-ready service history instantly
- 🚀 Enable junior techs to operate like senior techs
Facing Similar Manufacturing HaaS Challenges?
Epiphany unifies RMA, depot repair, inventory, lifecycle, and compliance management inside NetSuite—delivering structured workflows, full serialized traceability, predictive spare planning, seamless engineering data integration, audit-ready documentation, and guided repairs that make every service event predictable, repeatable, and scalable.
See how others have benefited
Don’t just take our word for it. Hear from maintenance leaders who’ve transformed their operations with Epiphany’s integrated MRO platform.
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Epiphany Inc.
Smartest MRO solutions, designed to keep your operations running smoothly.
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Contact Us
+1 713.589.4725 sales@epiphanyinc.net
Head Office Address
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Days Open
Monday - Friday 08 AM - 05 PM Central Time