eDepot Repair for NetSuite
Automate Repair Operations. Accelerate Business Growth.
Faster Repairs. Lower Costs. Complete Visibility.
e-Depot Repair is a complete repair operations solution for service organizations and manufacturers. It automates the flow of products through the repair cycle — from initial case creation and triage to repair, parts usage, QA, shipment, and return-to-stock. Built 100% on SuiteCloud, it provides a unified view of customers, products, RMAs, warranties, and service records while optimizing operational efficiency and reducing costs.
Whether you repair returned goods, send items to an outside vendor, or return products to inventory, e-Depot Repair manages the entire process, including billing or crediting customers, tracking repair times, and logging parts usage.
Core Capabilities
🔄 Returns & RMA Management
– Track and manage all returns from initiation to completion.
– Create Cases & RMAs
– Track RMAs issued but not received
– Follow-up and manage statuses
– Receive items and begin repair workflow
🛠️ Repair Operations & Workflows
– Manage full repair lifecycle with clear visibility.
– Track repair times (with/without hold times)
– Perform inspections and triage
– Apply labor, tasks, and parts from inventory
– Repair, replace, or route items to vendors
– Manage outsourced repair processes
📦 Customer Unit & Warranty Tracking
– Maintain complete historical data for every unit.
– Track customer units and serialized items
– Establish warranty rules by RMA issue date, received date, in-service date, and more
– Manage warranty & non-warranty repairs
– Maintain repair conditions and history logging
🚚 Replacements, Loaners & Shipping
– Support multiple fulfillment and customer care workflows.
– Loaners for customer continuity
– Advanced replacements
– Repair/replace returned items
– Manage receiving and shipping of repaired goods
– Return repaired products to stock
👁️ Operational Visibility & Cost Control
– Make data-driven decisions that reduce costs and improve quality.
– Real-time visibility into status, location, parts usage & ownership
– Accurate repair center cost accounting
– Reduce inventory carrying costs
– Improve product quality through repair history insights
Success in Action
Business Benefits
Optimize Repair Efficiency
– Automated workflows reduce manual steps, accelerate throughput, and improve technician productivity.
Improve Cost Control
– Track parts, labor, vendor work, and repair times to reduce unnecessary costs and strengthen financial accuracy.
Enhance Customer Satisfaction
– Advanced replacement, loaners, and real-time status notifications improve customer experience.
Strengthen Product Quality
– Repeat repair history and inspection data enable quality improvements and root-cause analysis.
Platform
Why Built on NetSuite
– Native SuiteCloud Development
Because e-Depot Repair is built entirely inside NetSuite, organizations benefit from:
– Because e-Depot Repair is built entirely inside NetSuite, organizations benefit from:
– Seamless integration with NetSuite ERP & CRM
– Real-time visibility into warranty, ownership, and repair status
– Unified customer, product, and service data
– No external systems, connectors, or sync delays
– Faster adoption and lower IT overhead
Why eDepot Repair?
End-to-end depot repair management built natively on NetSuite — enabling organizations to streamline returns, repairs, replacements, and customer communications while improving productivity, visibility, and cost control.
- ✅ Return & Repair Automation
- ✅ RMAs, Loaners & Advanced Replacement
- ✅ Repair Time & Status Tracking
- ✅ Warranty & Ownership Visibility
- ✅ Integration with NetSuite Customer & Product Records
Download Data Sheet
Download Data Sheet
End-to-end depot repair management built natively on NetSuite — enabling organizations to streamline returns, repairs, replacements, and customer communications while improving productivity, visibility, and cost control.
Access the full datasheet for a quick, detailed look at capabilities and specifications.
Here’s what our customers have to say
Success in Action
Business Benefits
Optimize Repair Efficiency
Automated workflows reduce manual steps, accelerate throughput, and improve technician productivity.
Improve Cost Control
Track parts, labor, vendor work, and repair times to reduce unnecessary costs and strengthen financial accuracy.
Enhance Customer Satisfaction
Advanced replacement, loaners, and real-time status notifications improve customer experience.
Strengthen Product Quality
Repeat repair history and inspection data enable quality improvements and root-cause analysis.
eBilling
eService
eRentals
eDepot Repair
Products
Pairs Well with These Products
eService
eService MRO
eService COI
eContracts
Industries
Industries That Use eDepot Repair
Aviation MRO
Power Management, Battery
Computer, Hardware, Security, AV
Manufacturing HaaS
Medical Equipment
Barcode Scanners, POS Systems, & Terminals
NS Platform
Why Built on NetSuite
– Native SuiteCloud Development
Because e-Depot Repair is built entirely inside NetSuite, organizations benefit from:
– Because e-Depot Repair is built entirely inside NetSuite, organizations benefit from:
– Seamless integration with NetSuite ERP & CRM
– Real-time visibility into warranty, ownership, and repair status
– Unified customer, product, and service data
– No external systems, connectors, or sync delays
– Faster adoption and lower IT overhead
Ready to Optimize Your Depot Repair Operations?
Streamline your repair workflows, lower costs, and improve service quality with e-Depot Repair for NetSuite.
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Quick Links
Consulting Service
Head Office Address
Lumbung Hidup St 425 East Java Madiun City Block ABC 123
Days Open
Monday - Friday 08 AM - 10 PM
Epiphany Inc.
Smartest MRO solutions, designed to keep your operations running smoothly.
Quick Links
Contact Us
+1 713.589.4725 sales@epiphanyinc.net
Head Office Address
12320 Barker Cypress, Suite 600 – #196 Cypress, TX 77429
Days Open
Monday - Friday 08 AM - 05 PM Central Time
Epiphany Inc.
Smartest MRO solutions, designed to keep your operations running smoothly.
Netsuite Solutions
Quick Links
Head Office Address
12320 Barker Cypress, Suite 600 – #196 Cypress, TX 77429
+1 713.589.4725
sales@epiphanyinc.net
Days Open
Monday - Friday 08 AM - 10 PM