eService for NetSuite
Schedule with Confidence. Service for Profit!
Run Smarter, More Profitable Service Operations
e-Service is an integrated service management solution that enhances productivity and profitability across the entire service order lifecycle. From estimate to work order to billing, e-Service energizes the service-to-cash process by centralizing scheduling, technician coordination, job costing, parts usage, warranties, and inventory management.
Built 100% on SuiteCloud, e-Service helps service organizations manage technician availability, skills, time tracking, material needs, customer instructions, and site activities — all within a unified NetSuite environment.
Core Capabilities
📅 Service Scheduling & Technician Portal
– Schedule with confidence and mobilize your workforce.
– Centralized scheduling & dispatching
– Identify available & skilled technicians
– Location-based customer search
– Customer-specific instructions
– Mobile work order updates in the field
– Automatic client notifications
📝 Work Order Management
– Drive higher profitability with efficient processing.
– Create, assign & update work orders
– Track time, expenses, labor & parts
– Monitor work order profitability
– Validate entitlements & SLAs
– Streamlined service order-to-cash billing
💰 Job Costing
– Gain full visibility into job and project costs.
– Reduce job cost administration
– Track revenue & costs for Sales Orders, Work Orders, Jobs, & Contracts
– Up to 10 cost categories
– Material management
– Historical graphs & drill-down detail
– WIP functionality
📍 Asset Tracker
– Track assets with ease from purchase to deployment.
– Track fixed assets, rental units, software & vendor items
– Know what an asset is, where it is, and who owns it
– View service history and distribution
– Automate asset tracking in NetSuite
🏭 Depot Repair
– Lean and efficient repair processes.
– RMA processing & repair order management
– Loaner management
– Real-time repair status visibility
– Multi-location parts inventory
– Collaboration with third-party repair partners
– Serial number tracking & returns handling
Success in Action
Business Benefits
Increase Service Productivity
– Centralized scheduling, real-time views, and mobile technician tools streamline operations and reduce delays.
Improve Cash Flow & Profitability
– Accurate work order billing, job costing, and cost tracking prevent revenue leakage and strengthen financial performance.
Enhance Customer Experience
– Faster scheduling, clear communication, and skilled technician assignments improve satisfaction and retention.
Reduce Operational Complexity
– Unified work orders, inventory logistics, asset tracking, and depot repair simplify service operations end-to-end.
Platform
Why Built on NetSuite
Native SuiteCloud Development
Because e-Service is built entirely within NetSuite, organizations benefit from:
– Seamless integration with NetSuite ERP
– Unified work order, customer & asset data
– Real-time visibility across the entire service lifecycle
– No external systems or sync dependencies
Pairs Well with These Products
Why eService?
End-to-end service management built natively on NetSuite — enabling organizations to streamline scheduling, work orders, job costing, technician coordination, asset tracking, inventory logistics, and depot repair.
- ✅ Real-time Service KPIs
- ✅ Scheduling & Dispatching
- ✅ Work Order Management
- ✅ Job Costing
- ✅ Inventory & Parts Logistics
- ✅ Depot Repair
- ✅ Technician Portal
Download Data Sheet
Schedule with Confidence. Service for Profit!
Download Data Sheet
End-to-end service management built natively on NetSuite — enabling organizations to streamline scheduling, work orders, job costing, technician coordination, asset tracking, inventory logistics, and depot repair.
Access the full datasheet for a quick, detailed look at capabilities and specifications.
Here’s what our Customers have to say
Success in Action
Business Benefits
Increase Service Productivity
Centralized scheduling, real-time views, and mobile technician tools streamline operations and reduce delays.
Improve Cash Flow & Profitability
Accurate work order billing, job costing, and cost tracking prevent revenue leakage and strengthen financial performance.
Enhance Customer Experience
Faster scheduling, clear communication, and skilled technician assignments improve satisfaction and retention.
Reduce Operational Complexity
Unified work orders, inventory logistics, asset tracking, and depot repair simplify service operations end-to-end.
eBilling
eService
eRentals
eDepot Repair
Products
Pairs Well with These Products
eRentals
eContracts
eDepot Repair
eAllocation
Industries
Industries That Use eService
Computer, Hardware, Security, AV
Manufacturing HaaS
Medical Equipment
Barcode Scanners, POS Systems, & Terminals
Oil & Gas
NS Platform
Why Built on NetSuite
Native SuiteCloud Development
Because e-Service is built entirely within NetSuite, organizations benefit from:
– Seamless integration with NetSuite ERP
– Unified work order, customer & asset data
– Real-time visibility across the entire service lifecycle
– No external systems or sync dependencies
Ready to Transform Your Service Operations?
Streamline scheduling, accelerate service delivery, and manage with confidence using e-Service for NetSuite.
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Quick Links
Consulting Service
Head Office Address
Lumbung Hidup St 425 East Java Madiun City Block ABC 123
Days Open
Monday - Friday 08 AM - 10 PM
Epiphany Inc.
Smartest MRO solutions, designed to keep your operations running smoothly.
Quick Links
Contact Us
+1 713.589.4725 sales@epiphanyinc.net
Head Office Address
12320 Barker Cypress, Suite 600 – #196 Cypress, TX 77429
Days Open
Monday - Friday 08 AM - 05 PM Central Time
Epiphany Inc.
Smartest MRO solutions, designed to keep your operations running smoothly.
Netsuite Solutions
Quick Links
Head Office Address
12320 Barker Cypress, Suite 600 – #196 Cypress, TX 77429
+1 713.589.4725
sales@epiphanyinc.net
Days Open
Monday - Friday 08 AM - 10 PM