eService COI for NetSuite

Not Your Inventory. Not a Problem.

Not Your Inventory, Not a Problem

eService COI provides a complete, flexible system for tracking customer-owned parts and hardware — from disassembly and inspection through repairs, assembly, inventory placement, refurbishment, resale, and scrap handling. Built 100% on NetSuite’s SuiteCloud platform, it ensures organizations can maximize asset value, reduce waste, streamline operations, and turn unused or damaged items into new revenue opportunities.

Whether parts are reused, repaired, assembled into new items, sold as-is, refurbished, or scrapped, eService COI ensures every component is tracked, evaluated, and leveraged for maximum financial return.

Core Capabilities

🔍 Disassembly & Inspection

– Break down items to determine their value and next steps.
– Evaluate parts for reuse
– Identify repairable components
– Support recycling & repurposing
– Maximize part value through informed decisions

🛠️ Repairs Management

– Extend the lifecycle of valuable components.
– Repair damaged or faulty parts
– Convert potential scrap into profitable inventory
– Prep components for resale or reuse
– Reduce waste while improving revenue

🏗️ Assembly & New Build Support

– Turn components into new products or refurbished items.
– Combine multiple parts for new projects
– Build refurbished units for resale
– Increase value through transformation

📦 Inventory Management

– Track all customer-owned components with full visibility.
– Add, store, and organize parts
– Maintain complete inventory control
– Ensure no items are misplaced or overlooked
– Support repair, reuse, and resale workflows

🏷️ Sell As-Is & Sell Refurbished

– Unlock new profit channels.
– Sell items as-is for immediate cash flow
– Offer upgraded refurbished parts for higher profit
– Resell components for new projects or customer orders

♻️ Scrap Management

– Turn trash into treasure.
– Track items beyond repair
– Harvest usable components
– Recycle materials
– Identify value opportunities even in discarded parts

Success in Action

Business Benefits

Maximize Profits
– Turn damaged or unused parts into revenue through repair, reuse, refurbishment, and resale.

Reduce Waste
– Recycle, repurpose, or refurbish components to minimize environmental and financial waste.

Improve Operational Efficiency
– Streamline processes from disassembly through resale with a clear and organized system.

Boost Product Value
– Refurbished items can be sold at higher prices, generating additional revenue.

Better Inventory Control
– Track every part and ensure nothing gets lost, overlooked, or underutilized.

Accelerate Cash Flow

– Sell items as-is for immediate profit without waiting for repairs.

Sustainable Operations
– Reduce waste and maximize part usage for more eco-friendly workflows.

Stay Competitive
– Repair and resell components faster and at better prices than competitors.

Unlock New Revenue Streams
– Profit from every stage of the parts lifecycle — including repairs, refurbished items, and newly assembled units.

Platform

Why Built on NetSuite

Native SuiteCloud Development

Because eService COI is built entirely inside NetSuite, organizations benefit from:

– Unified COI, repair, and inventory data
– Seamless NetSuite ERP integration
– Real-time reporting on customer-owned assets
– No external systems or sync challenges
– Faster adoption with a native user experience

Why eService COI?

End-to-end customer-owned inventory management built natively on NetSuite — enabling organizations to track, repair, reuse, assemble, resell, and even profit from scrapped parts across their entire lifecycle.

Download Data Sheet

Download Data Sheet

End-to-end customer-owned inventory management built natively on NetSuite — enabling organizations to track, repair, reuse, assemble, resell, and even profit from scrapped parts across their entire lifecycle.

Access the full datasheet for a quick, detailed look at capabilities and specifications.

Here’s what our customers have to say

eService COI helped us recover value from parts we used to throw away. Our waste dropped, resale revenue increased, and inventory visibility improved instantly.

Brian Edwards Service Operations Manager

The eService COI solution gave us clear visibility into parts used for repairs. It’s reduced errors and improved customer trust.

Barbara Gregory Aftermarket Services Lead

We needed a better way to handle service work with customer-owned assets. Epiphany delivered a system that’s simple and reliable for daily operations.

Michael Foster Director of Service Programs

Success in Action

Business Benefits

Maximize Profits

Turn damaged or unused parts into revenue through repair, reuse, refurbishment, and resale.

Reduce Waste

Recycle, repurpose, or refurbish components to minimize environmental and financial waste.

Improve Operational Efficiency

Streamline processes from disassembly through resale with a clear and organized system.

Boost Product Value

Refurbished items can be sold at higher prices, generating additional revenue.

Better Inventory Control

Track every part and ensure nothing gets lost, overlooked, or underutilized.

Accelerate Cash Flow

Sell items as-is for immediate profit without waiting for repairs.

Sustainable Operations

Reduce waste and maximize part usage for more eco-friendly workflows.

Stay Competitive

Repair and resell components faster and at better prices than competitors.

Unlock New Revenue Streams

Profit from every stage of the parts lifecycle — including repairs, refurbished items, and newly assembled units.

eservice COI

Pairs Well with These Products

eBilling

eService

eRentals

eDepot Repair

Products

Pairs Well with These Products

eContracts

eDepot Repair

eCosting

eAllocation

Industries

Industries That Use eService COI

Oil and Gas

Barcode Scanners, POS Systems, & Terminals

Restaurant Distribution

NS Platform

Why Built on NetSuite

Native SuiteCloud Development

Because eService COI is built entirely inside NetSuite, organizations benefit from:

– Unified COI, repair, and inventory data
– Seamless NetSuite ERP integration
– Real-time reporting on customer-owned assets
– No external systems or sync challenges
– Faster adoption with a native user experience

Ready to Turn Customer-Owned Inventory Into Profit?

Streamline disassembly, repairs, assembly, resale, and scrap management with eService COI for NetSuite.

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Head Office Address

Lumbung Hidup St 425 East Java Madiun City Block ABC 123

Days Open

Monday - Friday 08 AM - 10 PM

Allright Reserved - Wirastudio Elementor Kit

Epiphany Inc.

Smartest MRO solutions, designed to keep your operations running smoothly.

Contact Us

+1 713.589.4725 sales@epiphanyinc.net

Head Office Address

12320 Barker Cypress, Suite 600 – #196 Cypress, TX 77429

Days Open

Monday - Friday 08 AM - 05 PM Central Time

All Rights Reserved - ©2026 Epiphany

Epiphany Inc.

Smartest MRO solutions, designed to keep your operations running smoothly.

Head Office Address

12320 Barker Cypress, Suite 600 – #196 Cypress, TX 77429

+1 713.589.4725

sales@epiphanyinc.net

Days Open

Monday - Friday 08 AM - 10 PM

All Rights Reserved - ©2025 Epiphany