Barcode Scanners, POS Systems, & Terminals
Epiphany turns repair chaos into measurable, predictable, profitable operations.
Challenges We Solve
Hardware distributors, service teams, and consultants struggle with slow and manual RMA and repair processes, limited lifecycle visibility of serialized devices, inaccurate tracking of swaps and refurbished inventory, high obsolete stock costs, fragmented operational data, and a lack of reliability KPIs needed to drive measurable improvement.
Epiphany delivers Intelligent MRO inside NetSuite—automating RMA, repair, swap, and inventory workflows while capturing full serialized lifecycle history, equipment health metrics, and out-of-the-box KPIs that transform repair chaos into predictable, measurable, and profitable operations.
⏳ Slow RMA, Exchange, and Repair Turnaround
Challenge: Most hardware distributors rely on spreadsheets and email to manage RMAs, repairs, swaps, and refurb steps. Turnaround is slow, warranty validation is unclear, and units are lost in process.
Epiphany’s Solution: End-to-end RMA + repair workflows inside NetSuite: receiving → testing → repair → refurb → ship, with serialized tracking, core exchange, warranty validation, and automated status visibility.
🔍 No Lifecycle Visibility of Serialized Hardware
Challenge: Distributors and service teams rarely know the full history of a device—when sold, where installed, failures, repairs, warranty remaining, or prior issues.
Epiphany’s Solution: Complete serialized lifecycle history: configuration, install date, service history, RMA steps, warranty status, prior failures, and replacement history—all visible inside NetSuite.
📦 Inventory Accuracy Across Swaps, Spares, and Refurbs
Challenge: Loaners, field replacements, advance exchanges, refurbished pools, consignment inventories, and spare parts are nearly impossible to track in traditional ERP.
Epiphany’s Solution: Rotable & repairable inventory management—tracks serialized units, returns, pool stock, repair stages, advanced RMA workflows, and global inventory visibility in one place.
💸 High Cost of Obsolete Inventory
Challenge: Outdated POS terminals or hardware variants become dead stock due to compliance, chip changes, encryption updates, and vendor model turnover—resulting in expensive write-offs.
Epiphany’s Solution: Real usage, failure, and repair history feed forecasting and SKU strategy—so companies stock relevant units, cut obsolete inventory, and reduce write-offs.
🗂️ Operational Data Lives Everywhere
Challenge: Consulting and operational improvement firms can’t measure reliability, downtime, or technician performance because clients capture fragmented or incomplete maintenance data.
Epiphany’s Solution: Unified operational data foundation in NetSuite—equipment health, downtime, utilization, repeat failures, technician metrics, and cost data captured automatically.
📉 No Visibility Into Equipment Health or Reliability KPIs
The Pain: Organizations track revenue and cost—but rarely track MTTR, MTBF, uptime, return rates, or failure classifications, limiting improvement potential.
Epiphany’s Solution: Out-of-the-box MRO dashboards with KPIs like MTTR, MTBF, uptime improvement, failure modes, technician cycle time, repeat repair rates, and downtime cost.
🏗️ No Digital Foundation for Operational Transformation
The Pain: Consultants can’t deliver measurable ROI when clients don’t track operational data, don’t standardize service steps, and can’t measure before/after improvement.
Epiphany’s Solution: Digital Intelligent MRO inside NetSuite—structured workflows, accountability, baseline KPIs, measurable performance outcomes, and quantifiable ROI.
Products for Barcode Scanners, POS Systems, & Terminals
Why Epiphany for Barcode Scanners, POS Systems, & Terminals
Epiphany turns repair chaos into measurable, predictable, profitable operations.
- 🔧 Serialized repair + lifecycle tracking
- 🔁 Automated RMA, swap, and exchange workflows
- 📦 Rotable & repairable inventory in one system
- 📊 Out-of-the-box MRO KPIs (MTTR, MTBF, uptime)
- 🤖 Digital MRO inside NetSuite—not spreadsheets
- 🔍 Operational visibility for consulting & improvement
- 💰 Lower inventory cost + faster turnaround + better margins
Facing Similar Barcode Scanners, POS Systems, & Terminals Challenges?
Epiphany delivers Intelligent MRO inside NetSuite—automating RMA, repair, swap, and inventory workflows while capturing full serialized lifecycle history, equipment health metrics, and out-of-the-box KPIs that transform repair chaos into predictable, measurable, and profitable operations.
See how others have benefited
Don’t just take our word for it. Hear from maintenance leaders who’ve transformed their operations with Epiphany’s integrated MRO platform.
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Epiphany Inc.
Smartest MRO solutions, designed to keep your operations running smoothly.
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Contact Us
+1 713.589.4725 sales@epiphanyinc.net
Head Office Address
12320 Barker Cypress, Suite 600 – #196 Cypress, TX 77429
Days Open
Monday - Friday 08 AM - 05 PM Central Time